Customer satisfaction is our top priority. We strive to offer the best shopping experience. If for any reason you are not satisfied with the item you have received, please contact our support team at email@example.com
CAN I CHANGE OR CANCEL MY ORDER?
If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once we have sent out your shipping confirmation, we no longer have the ability to make changes or to cancel the order.
All items can be refunded within 30 days of receiving the order. To be eligible for a refund, your item must be unused and in the same condition that you received it.
Please send us an email directly to firstname.lastname@example.org to notify us that you'd like a refund.
Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.
If your refund is approved (please see the exemptions and exceptions below), then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you would prefer to exchange your order for another item, providing it is in stock we will send it to you usually within 3 working days of receiving your return. Standard delivery timescales apply. If your requested item is not in stock, we will contact you to discuss your options.