FAQ

DO YOU SHIP WORLDWIDE?

Yes we do FREE shipping worldwide!
Depending on the destination country, delivery times may take longer than usual.

WHEN WILL YOU SHIP MY ITEM?

Once your order successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched within 3 days depending on any special occasions or holidays. We will notify by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

With prompt postage services we can ship anywhere in the world between 7-35 days.

Estimate delivery times:
UK, USA & France: 7-21 Days
Rest of World: 21-35 Days

We aim to ensure that you receive your order as quickly as possible.

Once your product has been shipped you should receive your order 7-35 days. Packages are not transported on weekends and local public holidays.

Kindly note that the estimated delivery times (7-35 days) are estimates and may vary due to external factors outside of Hygge Gentlemen’s Outfitters, and its courier’s, control. These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.

We will be opening up local warehouses soon to shorten our delivery times.

WHERE DO YOU SHIP THE ITEMS FROM?

We ship our products directly from our manufacturer in China.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHAT HAPPENED?

Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be posted separately. You may receive one product before the next. we will try to get them to you as closely as possible.

CAN I TRACK MY ORDER?

Yes, as soon as your order has been shipped we will send you an email with confirmation of your tracking number. You can then follow the ‘Order Tracker’ link in the email and enter the tracking number to see the progress of your shipment.

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once we have sent out your shipping confirmation, we no longer have the ability to make changes or to cancel the order.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards including MasterCard, Visa, PayPal as well as various other local debit cards.

HOW SECURE IS MY PERSONAL INFORMATION?

Hygge [Gentlemen’s Outfitters] adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. Checking out using Paypal will redirect you to Paypal's checkout page.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Hygge [Gentlemen’s Outfitters].
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